In most cases, there’s no need to give up your phone number just because you change phone companies. Mid-Hudson Cable Phone offers you the option of keeping your phone number in most cases. Just sign up and select the option to keep your existing phone number, and we'll send you the simple steps to start the transfer process. You can also transfer your number later if you want to try out your Mid-Hudson Cable Phone service first.

Transferring your number will take a minimum of twenty business days once you start the transfer process. During the number transfer process, we will provide you with a temporary number so that you can begin to use our service immediately. Then, when your number is transferred, we'll inform you and your number will be transferred automatically.

If for any reason Mid-Hudson Cable Phone cannot transfer your number, you may choose to get a new Mid-Hudson Cable Phone number in your area or elsewhere, or you may decide to keep your existing phone line with minimal service and add a Mid-Hudson Cable Phone number to save on outgoing calls.

Now, you'll be able to see all of your calls on one convenient bill. Mid-Hudson Cable Phone allows you to add multiple phone numbers to your account. Have fax lines, toll-free numbers, and virtual phone numbers on any Mid-Hudson Cable Phone account.

Call Forwarding is available. You can send incoming calls to any phone number you choose in the contiguous 48 States and Canada (excluding Alaska, Hawaii & Puerto Rico). And it's FREE!

IMPORTANT: Call Forwarding is free with all Mid-Hudson Cable Phone however; please remember that each forwarded call is treated as an outgoing call.

To setup call forwarding, Log into your Cable Phone account, enable forward all calls & enter in forward unreachable box. You can Forward All Calls When Your Phone is Unreachable, by enabling it in the control panel. By enabling this feature if you connection goes down, all calls will be forwarded to an alternate number you provide, such as a cell phone.

Automatic Call Return returns your last incoming call automatically, whether or not the call was answered. Just dial *69 and your Mid-Hudson Cable Phone service will dial back the last call made to you. There are No Extra Charges for *69 Automatic Call Return! There are no extra charges to use the Automatic Call Return feature; however, returned calls are treated just like any outgoing call.

The days of busy signals are over. Call Waiting allows you to accept an incoming call when you're already on the phone. This feature places your first call on hold while you answer the incoming call. You’ll never miss a phone call again.

While you're on the phone, a beep tone alerts you to another incoming call. If available, the phone number of the caller will also display on your Caller ID device. If you want to take the call, press the flash button or switch hook on your phone to answer the second incoming call while the first party is placed on hold. (Calls that you do not answer will go to your voice-mail.) Press the flash button or switch hook again to reconnect to the original party, and hold the waiting party. You can continue to alternate between parties as often as you’d like. It’s like having two lines while paying for only one.

Call Waiting ID allows your phone to display the number of another caller while you are on the phone. Call Waiting must be enabled for Call Waiting ID to display. This feature requires that you have a telephone with built-in Caller ID capability and a display or an external Caller ID box with a display. Call Waiting is FREE with your monthly calling plan fee.

Create a conference call between yourself and two other parties instantly, without any special equipment, even when your phone does not have a conference button. It’s this easy:

• Dial your first party as you normally would.
• Once connected with the first party, press the Flash Button or Switch Hook on your phone.
• Listen for a dial tone, and then dial the second party.
• After the second party is connected, press the Flash Button or Switch Hook again, and you're all connected.
• To end the conference, simply hang up. If you have Flash Call Transfer, the conference does not end when you hang up since the callers are transferred together.

COSTS: There will be NO extra fee for making a 3-Way Call. 3-Way calling is recorded as two separate phone calls made from your account at the same time. Calling within the contiguous 48 States and Canada (excluding Alaska, Hawaii & Puerto Rico), both calls are FREE. If you are calling internationally, your call will be billed based on the rates for those countries. See our International Rates.

A Virtual Phone Number is a second number that rings to a primary Mid-Hudson Cable Phone line. A Virtual Phone Number is a way for people outside your local calling area to call you for the price of a local call, if you choose a virtual phone number in their local calling area. Whether they're across the country, your family and friends can call you like you're right next door when they use another VOIP phone.
Virtual Phone Numbers can be from most area codes in the U.S., thereby providing enormous savings to people phoning you from that selected area code. Just as your primary Mid-Hudson Cable Phone number does not need to be tied to your actual geographical location, virtual phone numbers can be taken out from any of your friends’, family’s, or business contacts' local area codes.
All you pay is the small monthly fee for the Virtual Phone Number, just $4.99 per month with a $9.95 activation fee. International fees may be applicable.

For businesses, in addition to saving their customers and potential customers money by permitting them to make a call to a number in their local area code, Virtual Phone Numbers allow the businesses to show a local presence in a geographic area without physically residing there.

Virtual Phone Numbers are for incoming calls only, so they ring to your primary Mid-Hudson Cable Phone line. In the same way that you can have more than one e-mail address point to the same e-mail account, you can have more than one Mid-Hudson Cable Phone number link to your Mid-Hudson Cable Phone primary number. Behind the scenes, the Mid-Hudson Cable Phone Call Routing Network points your Virtual Phone Number calls to your primary line.

Sign up for a Virtual Phone Number through your web account online. Just click on “Add a Virtual Phone Number" from the "Features" link and pick the area code of your choice from the selections available.

You live in New York, but all your friends live in California? No problem! You can have a California number. With Mid-Hudson Cable Phone, you are no longer tied to your local area code. You can select any area you want from our list. This means that wherever you live, you can request a rate center that is local to those who call you the most.

This feature allows you to choose a phone number from any of the available rate centers, regardless of where your phone will be physically located. There can be many rate centers within one area code. With Mid-Hudson Cable Phone, rate center selection does not affect your calling rates. When you make calls from your account, all calls within the Continental United States, and Canada are included with your flat-rate service. Your area code and phone number is only used for inbound calls. This feature is always FREE of extra charge.

Dial 411 with Mid-Hudson Cable Phone and connect with National Directory Assistance and Reverse Directory Assistance public operators to check telephone numbers, addresses, and reverse lookup service across the nation for access to any listings in the contiguous 48 States and Canada (excluding Alaska, Hawaii & Puerto Rico). Reverse search features allow you to get phone numbers by address or addresses by phone number. You can easily expand the geographic area of your search, and you don’t have to provide the operator with perfect spellings either. Operators can even assist you with partial of incorrect spellings when you aren’t sure.
Operators are bilingual (English and Spanish). Each dialed 411 calls cost just $1.25.

With Mid-Hudson Cable Phone, now you can get your messages by phone or e-mail. You can easily retrieve the messages anywhere, anytime—at home, in the office, on the road, or on your computer via e-mail.

Mid-Hudson Cable Phone voice-mail is a service that allows callers to leave messages when you are not available, or when you simply choose not to answer your phone. You can record your own outgoing message so that when calls are routed to your voice-mail, callers will hear your voice-mail greeting and have the option to leave a message.

With Mid-Hudson Cable Phone voice-mail, you can check your voice-mails by phone with several access numbers across the contiguous 48 States and Canada (excluding Alaska, Hawaii & Puerto Rico). To hear your messages from a phone, dial your phone number or, for your convenience, we offer an 800 number. Out of the area? Simply dial your phone number and pin. Better yet, you can check your messages without checking your phone. Access your voice-mails through your web account and play them back through your computer. Mid-Hudson Cable Phone can also send you an e-mail notifying you every time you receive voice-mail and even attach the actual message. You’ll be able to forward voice-mails to others as an e-mail attachment or save them to your PC’s hard drive. Most of the popular media player formats are supported.

All of these voice-mail features can be turned on or off anytime you want. Activate e-mail notification at the touch of a button. Record scheduled greetings for different hours of the day and different days of the year. Choose a new PIN for voice-mail access whenever you want.

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Yes, since Cable Phone utilizes your broadband bandwidth, it is necessary to have High Speed Internet Access to receive Cable Phone.

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Voice over Internet Protocol (VOIP) is the technology that Mid-Hudson Cable Phone uses to carry phone calls. VOIP provides voice telephony services using Internet Protocol (IP). This allows you to make telephone calls using Mid-Hudson’s broadband network. VOIP converts the voice signal from your telephone into digital packets that travel over the broadband network and then converts these packets back to a voice signal at the other end of the call. VOIP allows you to call anyone with a regular phone number and works the same way as traditional telephone service. When placing a call using Mid-Hudson Cable Phone service, you’ll hear a dial tone and dial just as you always have. Your call will be placed using VOIP technology, but the call will be just as crystal clear as with traditional telephone service.

Answer:

$33.95 per month for all calls in the 48 contiguous states & Canada (excluding Alaska, Hawaii & Puerto Rico). All Caller ID, Call Waiting, Call Forwarding features are also included free. In most instances Cable Phone is bundled with other services the actual cost is substantially reduced. 

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Yes in most cases, there is a $15.00 charge to port your number and a time frame of approximately 30 to 60 days. We will give you a temporary phone number until your number is ported. (Porting of your number depends on the telephone provider)

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It is totally up to you, we usually ask if you have a cell phone or another means of contacting someone in case of a power outage.

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Mid-Hudson Cable Phone provides homes with phone service using a Network Interface Unit that requires electrical power in the home. As is the case with most cordless phones, Mid-Hudson Cable Phone equipment will not work in the event of an electrical power outage, and you will not be able to make or receive calls, including 911 calls. This includes electrical power outages that are not necessarily at your home but are occurring on the lines which feeds the cable service to your area.

Please note that if your Cable service and modem service has been shut off for any reason, your cable phone will not operate.

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Yes. To help you quickly respond to emergencies, Mid-Hudson Cable Phone provides 911 services much like traditional telephone companies. Should you ever need to access emergency services—fire, police, or ambulance—just dial the familiar digits 911, using your Mid-Hudson Cable Phone service. Your call will be routed directly to the nearest public safety operator, who will dispatch the appropriate services. With Enhanced 911, emergency services will be able to quickly find you—your telephone number and address are electronically routed to the operator the moment your call goes through.

To ensure that 911 calls are properly routed, do not move the Network Interface Unit installed in your home to another location*. If you use our service from an address that is different from the one you initially provided, the E911 service will not work properly. When you plan to move and need to change your service address, please call Mid-Hudson Customer Care so that we can properly move your service.

*The Network Interface Unit is the property of Mid-Hudson Cable and is to remain on the premises if service is relocated or disconnected. If the device is removed, the customer will be subject to a one-time charge for the device.

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Yes, there is a $119.95 installation charge for this service and it must be scheduled separately from your original installation.

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Yes, Cable Phone has very competitive International Rates please see the International Rates

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Yes, there is a small fee for the 2nd phone number on the same phone of $4.95 per month.  This is a virtual number, not a seperate phone line.

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No, however, you can sign up for an 800 number which enables the caller to call you toll free.

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We offer "All The Right Connections" which includes our Basic Cable service, High Speed Internet Access & Cable Phone.  Call our office for current specials and pricing. With All the Right Connections you save.

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To order Mid-Hudson Cable Phone, you must live in a location where Mid-Hudson Cable Phone service has been deployed. Check to see which services are available at your address.

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Inside the customer’s home, the only difference is that Mid-Hudson Cable Phone does not work with rotary phones. Outside the customer’s home, we take advantage of state-of-the-art broadband technology. This allows us to deliver clear calls and advanced calling features.

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Customers with touch-tone phones will not need to purchase new equipment. The customer’s existing telephone wires and phones will work with Mid-Hudson Cable Phone service. There is some equipment that needs to be installed, but the customer is not responsible for purchasing the equipment. Mid-Hudson Cable Phone service will not work with rotary phones.

Answer:

Absolutely! If you take a few minutes to double-check the following items, your problem may be easier to fix than you thought:

• Check your equipment (e.g., cordless phone, answering machine, or fax) by disconnecting it from the phone jack and power source. Sometimes resetting your equipment will restore service.
• Make sure all of your phones are hung up.
• Do a visual inspection of all exposed wiring and connections for damage or loose connections.
• If you have more than one outlet, check each instrument at each outlet to determine if operation can be obtained from any outlet.
• To isolate jack or house wiring problems, move a working telephone to each jack in the house to find which location is causing the trouble.

Domestic Calls
For calls within your own service area
Dial either the 7 digit number or the 10 digit number
For calls outside your service area
Dial 1+ area code+ 7 DIGIT NUMBER

International Calls
Dial 011 + the country code + phone number
To contact your Operator Dial 0. Operator Assisted calls area billed on a per use basis. These charges depend on the service requested. Remember International Calls will be applicable anywhere outside the contiguous 48 states & Canada ecluding Alaska, Hawaii & Puerto Rico.